Questions & Answers
Delivery charges for orders from the Online Shop?
If you buy individual products we do not charge extra money for delivery, but if you buy a large number of products you may be charged a fee.
How long will delivery take?
Delivery time is 15-20 working days for products under 100 USD, and 5-10 working days for products over 100 USD, if you need a specific logistics delivery, you need to add shipping costs.
What exactly happens after ordering?
We need 1, or 2 days of preparation time, after that, we will send the goods and send you a tracking number by e-mail.
Can I place an order on your website directly？
Sure, you can put the products you want to buy into the shopping cart, fill in the address, and pay for them.
Where can I view my orders?
First, click on My Account in the upper right corner, then click on Orders to view the orders you have placed.
Can I customize products? How to customize my brand?
1. Select products you like from our catalogs
2. Contact us to get a quotation, for a sample or bulk.
3. Confirm order quantity, color, and size, we will send an invoice to you.
4. Payment made via PayPal or any other way.
5. Send your Logo to us by email for design.
How long do I have to return an order?
If you encounter product problems, don't hesitate to get in touch with us the first time to explain the product problems (time cut-off within 7 days after arrival), and our customer service to help you return or exchange.
Orders and Returns
Will I receive the same product that I see in the picture?
Yes, all of our photos are taken by us, no different from the real products.
How can I return an item?
If you encounter product problems, please get in touch with us the first time to explain the product problems (time cut-off within 7 days after arrival), and our customer service to help you return or exchange. If we confirm a problem with our product, you can return it for free.
Will you restock items indicated as “out of stock?”
Under normal circumstances, we will re-stock, but there are special circumstances that may not be timely replenishment, you can contact us directly for feedback on the problem, and we will provide you with timely service.
How is the recipient reimbursed?
We send the amount of refund to your account using Paypal.
Can I be reimbursed through the original payment method?
Yes, you can be reimbursed through the original payment method.
Can the country receiving the shipment be different than the country of purchase?
We can accept shipments from countries different from the country of purchase, but you need to indicate.